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Terms and Conditions

Terms of Agreement

By accessing and using the website and app, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein the "Agreement. You represent and warrant that you possess the legal right and ability to enter into this Agreement and to use the website and app in accordance with all terms and conditions here.

Modification of Terms

Reserval will try to ensure that the information contained on the website and the mobile app is as accurate as possible. However, inaccuracies might happen from time to time. The website and the mobile app holds no responsibility for any misinformation contained on the Reserval website and the mobile app.

The information we provide are about the products and services of Reserval and/or any third party is offering. All information including This information (“terms and services) and all other material on the website are provided in good faith. By using the website and the mobile app you agree and accept that the Reserval may update, change or alter the Terms and Conditions and Privacy and Policy and/or other information provided on the website at any time without advance notice. Changed terms and conditions will take place once it is published in the website and mobile app, and will not have any retrospective effect on existing contractual arrangements made through the website and the mobile app. You should read these terms and conditions every time you visit the website to ensure that you are aware of all the changes to the terms and conditions.

Site and mobile app Availability

Reserval uses all reasonable endeavours to make the website, mobile app and associated services available, the website and the mobile app cannot guarantee that they will operate continuously or without interruption or fall under it is Limitation and Liability. The website and the mobile app makes no warranties, either expressed or implied, with respect to the website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.

Your access to and use of services and other materials on, or through the website and the mobile app is solely at your own risk. The website makes no warranty whatsoever about the reliability or stability of such services.

Subject to applicable law, under no circumstance is Reserval and/or its Licensors and/or Suppliers and/or its Service Providers responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages. This includes any information, products or services obtained through or any contract entered into via the website, but excludes carriage by air performed by airlines in respect of any ticket obtained using the booking engine provided on the website, which is subject to the conditions of carriage and applicable international conventions.

Acceptable Use

When using the website and the app you agree:

  • To use it solely to determine the availability of products and services offered on the website and to assist you to make legitimate reservations or transact business with us. You agree to use the website only for personal, non-commercial use.
  • To use the website services to make only legitimate reservations.
  • You are at least 18 years of age and you possess the legal authority to create a binding legal obligation.
  • You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  • Not to make any false reservation or any reservation in anticipation of demand. Reserval may cancel, without notice, all confirmations associated with multiple reservations to one or more destinations on or about the same date.
  • Not to deface, alter or interfere with the front end "look and feel" of the website and the app or the underlying code.
  • Not to take any action that may impose an unreasonable or disproportionately large load on the website or related infrastructure.
  • To all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of prices, products, or services. All fees, assessments, charges, taxes and duties arising out of use of are your sole responsibility.
  • Not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on Reserval, nor to upload any material that contains any computer viruses or other codes, files or programs designed to interrupt, destroy, harm or limit the functionality of any software or equipment.
  • Not to post, distribute or otherwise upload any defamatory, libellous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.
  • Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individual privacy rights.
  • Not to obtain or attempt to obtain unauthorised access to the website or any private or member account areas on the website or mobile app, nor to impersonate any person or misrepresent your affiliation with another person.
  • Not do, cause or permit anything to be done that may infringe damage or interfere with any intellectual property rights of nor any of our associated companies or third parties.
  • Also, not to do anything that is otherwise unlawful or which may create any liability on the part of the website and the app.
  • Violate this Agreement or any applicable legislation in any other manner.
  • Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law.
  • Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another device.
  • Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
  • Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters.
  • Use this website or the app or its contents for any commercial purpose.
  • Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express or written permission from Reserval.
  • Deep-link to any portion of this website and the app content for any purpose without our express written permission.
  • ‘Frame’, ‘mirror’ or otherwise incorporate any part of this website or the app into any other website or applications without our prior written authorisation.
  • Not to host, display, upload, modify, publish, transmit, update or share the following:
    • Information belonging to another person for which the user does not have any right.
    • Information that is hateful, grossly harmful including harmful to minors, paedophilia, invasive of others’ privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling.
    • Information that infringes any Patent, Trademark, Copyright or other Proprietary rights.
    • Information that deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
    • Information that threatens the unity, integrity, defence, security or sovereignty of the countries we operate in, friendly relations with foreign states or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or insults any other nation.
    • Information that impersonates another person.
If the website considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the website, Reserval reserves the right to:
  • Warn you that you have breached these terms and conditions, and ask you to stop such conduct;
  • Delete any material or content which you may have posted without notice to you;
  • Take measures (including terminating, suspending or restricting your access) to, and preventing you from using the website;
  • Cancel any bookings and/or reservations that you may have with Reserval without reference to you;
  • Report your activities to an internet service provider or relevant authorities;
  • Take legal action against you.

Copyright and Trademarks

All content of the Reserval website and the app is subject to copyright.

The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website.

The website name, and any other product or trade names of Reserval referenced to the website are our trademarks and/or registered trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.

Use of Credit Card

  • We accept all major credit cards and debit cards. You can make bookings on the website and the app for passengers other than yourself.
  • We accept credit cards issued across various geographies. However, we may keep certain credit cards issued by certain countries blocked on our website and mobile apps during the booking process.
  • We accept debit cards that have been unlocked by the respective issuing banks to be used on e-commerce websites. In case your debit card does not work on the site and app kindly contact your issuing bank to get it activated. Banks may replace your old debit card with a new one that allows you to transact on e-commerce websites.
  • Your credit card / debit card will be debited when you click on the confirm button. The tickets shall be delivered to you to your registered email address once the payment has been confirmed by our payment gateway.
  • Disclaimer: Reserval accepts no liability or responsibility and will not be liable or responsible for any loss, damage, misuse or unauthorised access occurring in connection with the provision of credit / debit card data. Reserval will not be responsible or liable for any action or decision made by you in reliance on the information with regard to credit / debit card usage on this website even if Reserval has been advised of the possibility of these damages.

We will make every effort to maintain confidentiality when securing an online or mobile payment. This covers the security of your credit card details and other personal information. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.


Fraud Management

If your booking or account shows signs of fraud, abuse, or suspicious activity, Reserval may cancel any travel or service reservations associated with your name, email address, or account, and close any associated Reserval accounts. If you have conducted any fraudulent activity, the Reserval reserves the right to take any necessary Criminal and/or Civil legal action and you may be liable for monetary losses to the website, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account.

The website reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Reserval’s systems, as well as its clients’ interests, are and remain well-protected. Towards this end, Reserval may take various steps to verify and confirm the authenticity, enforceability and validity of bookings placed by you.

If Reserval, in its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be authentic, enforceable or valid, then Reserval may cancel the said bookings at any time before the scheduled time of departure of the relevant flight or before the expected date of visit to any property booked through Reserval.

Conditions of Carriage

The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned.

Privacy Policy

Please view our Privacy Policy.

Indemnity & Limitation of Liability

As a condition of use of the Reserval website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.

In no event will the website be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to this agreement, the services, the site or any reference site, or your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will the website or any of its contractors, directors, employees, agents, third-party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to:

(i) this Agreement,

(ii) the Services.

(iii) your use or inability to use the Services, the site or the app (including any and all materials) or any reference sites.

(iv) any other interactions with the website.


Waiver

The failure of the website to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Reserval.

Links to Third-Party Websites

The website and the app may contain links and pointers to internet sites maintained by third parties. Reserval does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us.

You assume sole responsibility for use of third-party links and pointers.

Grievances

If you are dissatisfied with any aspect of the website or if you have any grievances about any of the services provided by the website please contact us.

  • Email us directly at contactus@reserval.com
  • Go to our "contact us" page on the website and state your grievance in the subject of the “contact us” form.

Choice of Law and Jurisdiction

Your use of the website and the terms and conditions is subject to the laws of the Kingdom of Saudi Arabia and you agree to submit to the exclusive jurisdiction of the courts of Saudi Arabia. Nevertheless, the website reserves the right to bring proceedings to the courts of the country of your location.


Website Bookings

You can book for a limited number of travellers per transaction on the website. As we have a wide range of offerings, each offering may limit the maximum number. Infant-only bookings cannot be made online and unaccompanied minor bookings also need to be made via our call centre or our offices.

All reservations, including modifications and cancellations are subject to the Terms and Conditions and General Conditions of Carriage.


Travel Requirements

Some destinations booked through the Reserval website or app might require a visa. Obtaining such visas is the responsibility of the traveller. You must also have a valid passport with an expiry date that's accepted in all the countries you're planning to visit. More information on passport and visa requirements is available at the embassy of the destination you're travelling to.

The displayed fares may not include individual charges such as departure taxes, airport taxes, and passenger service charges. These charges are imposed by the airport or the aeronautical authorities of the countries you are visiting. You will be required to pay them directly to the charging authorities. These shall be communicated at the time of booking.

You are also advised to check with your doctor whether you are required to undergo immunisation prior to entry or stopover in the countries to and through which you will be travelling. Some countries require that you have adequate travel insurance. It is your responsibility to ascertain these requirements and to fulfill such requirements.


Website booking

If you decide to make a reservation through Reserval, you are agreeing to the price stated as well as the terms and conditions mentioned on the website. Once the reservation is confirmed by the accommodation you have chosen, a confirmation email that includes the voucher (for prepaid accommodations) will be sent from Reserval to the email used to make the booking.


Accommodation information

Information provided by Reserval is sourced from numerous suppliers and accommodations. While Reserval will take the utmost care to ensure that the most up-to-date information is displayed, we cannot guarantee that it will always be accurate and complete, as prices and other factors are subject to change and availability.

Prices displayed typically include service fees and taxes. The price breakdown is also displayed on the payment page of the booking. Some accommodations may have additional charges that have to be paid directly at the property - such as city tax, tourism fee, security deposit, resort fee, etc. - and these are not included in the total booking amount. In some cases, these will be mentioned on the Booking summary.


Accommodation classification

The accommodation classification is based on the country's local standards. These standards can differ from one country to another. Sometimes, this classification is used as a general guide instead of an official rating. Customers need to understand that standards can vary between accommodations of the same class in different countries, as well as within the same country. They should also be aware that in some cases, the classification may be based on self-assessment by the accommodations. As a consequence, Reserval does not guarantee the accuracy of accommodation classification and, to the maximum extent permitted by applicable law, does not accept any liability in relation to the classification displayed on the website.

Right to cancel

Reserval reserves the right not to accept customers or bookings (or to cancel confirmed bookings in extreme cases) at its own discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or a booking include, but are not limited to:

  • Breach of Reserval terms and conditions.
  • Accommodation closure.
  • Incorrect rate.
  • Force majeure events.
  • Trade or economic sanctions.
  • Embargoes, legal restrictions.
  • Fraud or theft.
  • Suspected criminal activity.
  • Submission of misleading or erroneous information.
  • Credit card problems.
  • Inappropriate behaviour.
  • Threats or insults.
If a booking is rejected or cancelled by Reserval and a payment has already been made, the total booking value will be refunded.

We also reserve the right to bar (or “blacklist”) users from Reserval’s website and app, on a temporary or permanent basis, with no prior notice. Any such blacklisted users must not attempt to use the website and app under any other name or through any other user.

Reserval might also be forced to reject or cancel bookings due to 'obvious errors'. An obvious error is a mistake found on the website or app related to the booking prices that a customer might not consider being 'obvious'. Reserval is entitled to reject or cancel any booking where this error is applicable with no prior notice. In such cases, the amount charged will be reimbursed.

Prices and additional charges by accommodations

Please be aware that all the prices mentioned on the website and app are based on the dates and number of guests requested (unless indicated otherwise). Reserval will typically display the rate inclusive of tax recovery and service charges (see below for more details) on the website and app.

The final amount a customer is requested to pay will be stated clearly before finalising the booking. A detailed view of the payment will be shown before the booking is confirmed. Please verify every step of your reservation on the after filling booking form.

What is included in the rate is displayed on the website and app (under the room selection section or prior to the final booking confirmation) and/or in the confirmation email/voucher.

The standard accommodation room reservations include single, double or triple occupancy. Extra beds will usually come with extra charges unless stated otherwise. Please be sure to notify the accommodation in advance if there are additional guests because the accommodation reserves the right to reject last-minute guests.

Insurance of any kind is not included in the rates.

Taxes collected directly at accommodation

Certain accommodations may charge an additional yet mandatory “resort fee” or occupancy tax (when applicable) for using certain services. This resort fee is collected directly from the guest and typically will not be included in the price offered on the website and app.

Consumption fees

The accommodation might also directly charge you on factors that include electricity, baggage handling, newspapers delivery, tourism and housekeeping. These charges are not controlled by Reserval and are usually applied in certain markets such as the USA. However, optional fees that include minibar charges, parking, room service, movie rentals, the internet, food, beverages, and phone usage are almost never applied.

During certain high season periods, certain accommodations may make it mandatory for guests to purchase tickets for a gala dinner or event being hosted at the accommodation (e.g. for New Year, Christmas, Chinese New Year, etc.). Such charges might not be included in the room rates and will need to be paid directly at the property. In some cases, it may be listed under ‘Mandatory fees’ on the accommodation details page.

Transportation fees

For certain accommodations, a transportation or transfer fee will be added to the room rate at the request of the accommodation, or if you request any transportation services. This is common for island destinations such as the Maldives, where you need transportation to reach the accommodation. Please note that Reserval does not organise any transportation service at the moment. This is always organised and offered by or on behalf of the accommodation, which is responsible for such transportation services. Reserval does not assume any liability for the quality, safety, frequency or service levels of such transportation services.

For more information regarding whether or not a service is included, get in touch with our support team at contactus@reserval.com or the accommodation directly.

Currency Conversion

Based on the web or app country selected, Reserval.com payments are charged in Saudi Riyals

Value added tax (VAT)

Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale. This form has been updated on 1st July 2020 on services on Reserval, as per the KSA law.

Reserval Reward points

  • Reserval reserves the right to amend or cancel this programme at its sole discretion.
  • Reserval will not be responsible or liable for any loss, damage, misuse or unauthorised access occurring in connection with earning or redeeming Reward points or any action or decision you make.

My Wallet

Reserval may make available an account balance associated with your Account (the "Reserval My Wallet").Reserval Wallet is neither a bank account nor any kind of payment instrument. It functions as a prepaid balance for hotel and flight bookings. You may place funds in “My Wallet”up to a maximum amount determined by Reserval, by credit card, prepaid card, or any other payment method accepted by Reserval.