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Privacy Policy

Information and data collection

We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain from you. By using Reserval website or our mobile app, you consent to this use.
This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact.

Types of information we may collect

You will be asked to provide certain information, while using services provided on this website and/or mobile app:

  • Personal information, which includes your email address, name, phone number, device ID and IP address.
  • Transactional information, such as itinerary details.
  • Booking information, such as travel destination and dates.
  • Credit/debit card information for payments.
We will store your personal information in a secure and encrypted format. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.

Please note that we need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or package on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.


Information usage

  • To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation.
  • To register you with our website/mobile application and administer our website services where you have registered to receive these. You can unsubscribe from these services by contacting us. To answer any queries which you may send to us by e-mail or call our call center.
  • For direct marketing purposes. To enable us to review, develop and improve the services which we offer and provide you and other customers (via email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties, if, at the time of registration, you have opted for receiving the Reserval newsletter or updates.
  • To improve the user-friendliness of the site (we continually strive to improve the site offerings based on the information we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) and for website traffic analysis.
  • To send emails, SMS, website and mobile app notifications as well as other communications for providing services, responding to inquiries, and/or other requests or questions.
  • To respond to queries of the authorities with regard to your accessing of the site and services availed by you.
  • Automatic logging of session data.

Of course, you are solely responsible for maintaining the secrecy of your passwords, and your site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.

Share of information

We only share the minimum and needed information to complete the intended process.

  • With Our customer support offices.
  • Trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily.
  • third party organisations involved in credit card authorisation.
  • With authorities, if we have a legal obligation to do so.
  • The companies within our corporate family and with our parent company and corporate affiliates.

Transfer of your personal information

In order to ensure that your travel arrangements are completed smoothly and effectively, we may transfer personal information to countries which may not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively. We will transfer information only for the purpose of fulfilling/providing the services you have requested from us, in order to fulfil a contract with a third party for your benefit or to disclose information which we are required to do by law.

Cookies policy

There is a technology called "cookies” which may be used by us to provide you with customised information from Reserval websites or mobile application. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make Reserval’s websites or mobile application more user-friendly. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set it up to notify you when you receive a cookie, so you can decide whether to accept it.